Experienced IT Professionals

Field-Based & Remote Technical Support Opportunities

Company: MSP Plus
Position Type: Contract
Location: Timmins and various locations throughout Ontario, including work-from-home opportunities

About the Opportunity

MSP Plus is seeking experienced Information Technology (IT) Professionals and Technicians for contract opportunities supporting businesses, organizations, and industrial operations throughout Ontario.

We are recruiting professionals for two distinct types of contract opportunities:

1. Field-Based IT Technicians
Boots-on-the-ground assignments providing onsite technical support, troubleshooting, equipment deployment, network installations, and IT infrastructure services. These positions involve working directly with clients at their facilities, offices, and project locations, including industrial and remote worksites throughout Ontario.

2. Remote IT Support Technicians & Consultants
Work-from-home assignments focused on remote technical support, systems administration, troubleshooting, infrastructure management, cybersecurity, and professional IT consulting. These positions involve assisting clients remotely, maintaining technology environments, and supporting their day-to-day IT operations.

These are separate opportunities. Candidates are not expected to perform both roles and may apply for the type of contract work that best aligns with their experience, qualifications, and interests.

Key Responsibilities

Responsibilities will vary depending on the type of contract assignment.

Field-Based IT Technicians

• Install, configure, troubleshoot, and maintain computers, workstations, peripherals, and related IT equipment.

• Provide onsite technical support for hardware, software, networking, and connectivity issues.

• Assist with network infrastructure installations, including switches, wireless access points, cabling, and related equipment.

• Support workstation deployments, hardware replacements, upgrades, and system migrations.

• Perform onsite diagnostics, preventative maintenance, and equipment troubleshooting.

• Assist with IT infrastructure projects, technology upgrades, and client-specific deployments.

• Provide professional technical assistance to employees, site personnel, and client representatives.

Remote IT Support Technicians & Consultants

• Provide remote Tier 1, Tier 2, or Tier 3 technical support, depending on qualifications and assignment requirements.

• Diagnose and resolve hardware, software, networking, and operating system issues remotely.

• Support Microsoft 365 environments, including user administration, licensing, Exchange Online, SharePoint, and Teams.

• Assist with endpoint management, patching, remote monitoring, and maintenance.

• Support cybersecurity initiatives, endpoint protection, backup solutions, and security-related troubleshooting.

• Perform remote systems administration, server maintenance, and infrastructure management.

• Assist with user onboarding, offboarding, access management, and technical documentation.

• Provide technical consultations, recommendations, and support for IT improvements and technology projects.

Qualifications

General Requirements

• Previous professional experience in information technology, technical support, or systems administration is required.

• Strong troubleshooting, analytical, and problem-solving skills.

• Good understanding of computer hardware, operating systems, networking, and common business applications.

• Excellent communication, organizational, and customer service skills.

• Ability to work independently, manage assignments, and provide professional, reliable technical services.

• Relevant IT certifications, designations, and technical training are considered assets.

For Field-Based Opportunities

• Experience providing onsite IT support, hardware deployment, or infrastructure services is preferred.

• Familiarity with computer installations, network equipment, and physical troubleshooting.

• Ability and willingness to travel to client facilities and project locations throughout Ontario, including remote worksites, as required by the assignment.

• Experience working in industrial, mining, construction, or similar operational environments is considered an asset.

For Remote Technical Support Opportunities

• Experience providing remote help desk support, systems administration, or managed IT services is preferred.

• Familiarity with Microsoft 365, Windows operating systems, and business networking environments.

• Experience with remote monitoring and management (RMM), endpoint security, backup solutions, or cloud-based administration is considered an asset.

• Ability to troubleshoot technical issues remotely, communicate effectively with end users, and document completed work.

• Experience working with ticketing systems and managing multiple support requests is preferred.

Contract Opportunities

MSP Plus provides managed IT services, technical support, and project-based technology solutions to clients across a variety of industries.

Contract assignments may vary in scope, duration, and scheduling based on client requirements.

Opportunities may include short-term technical deployments, ongoing remote support engagements, infrastructure projects, or longer-term onsite assignments.

Applicants may express interest in field-based opportunities, remote technical support opportunities, or both. Assignment responsibilities will be specific to the role for which the individual is engaged.

We welcome applications from experienced IT professionals with varying levels of technical expertise, including help desk technicians, desktop support specialists, network technicians, systems administrators, and IT consultants.

How to Apply

Interested candidates are invited to submit their resume to [email protected] for consideration.

Please include a brief summary of your IT experience, relevant certifications or technical qualifications, and availability for contract work.

Please specify which type of opportunity interests you:

• Field-Based IT Technician

• Remote IT Support Technician / Consultant

• Both types of opportunities

MSP Plus welcomes applications from experienced professionals interested in contributing their technical expertise to a growing network of managed IT services throughout Ontario.