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Posted 2 weeks ago

Customer Service Supervisor - Peavy Mart (New Liskeard) - Full-Time

Employment Options - NL

Full-Time • Temiskaming Shores Region

Full Job Description

Customer Service Supervisor Reports to: Store Management Team Department

Retail Job Overview: Responsible for the day-to-day customer service efforts of all team members. The Customer Service Supervisor is responsible for the front end of the store, including cash duties and customer traffic. As a supervisor, they hold keys to the store, and lead of opening and closing duties. 

Responsibilities:

  • Provide, train, and coach high level sales and customer service 
  • Resolve any issues that may arise while ensuring customer satisfaction 
  • Guide, encourage and motivate team members by setting a positive example 
  • Mentor and train department team for required procedures and techniques 
  • Keep team members informed on company policies and procedures and ensure such policies are observed and applied 
  • Ensure that health and safety guidelines and policies are observed 
  • Coordinate in-store training workshops with store management team/supervisors and participate in store meetings to share product knowledge and best practices with other departments 
  • Provide input to the store management team/supervisors for the performance management process of the department and ensure follow-up 
  • Administer the employee recognition program application for the department 
  • Carry out break schedule while ensuring staffing of department to meet customer needs appropriately 
  • Administer promotional activities as set by store management team/supervisors and in order to meet and exceed the department objectives 
  • Ensure cleanliness and good order of the department and oversee the transition between shifts 
  • Carry out merchandising duties in accordance with the store management team, including but not limited to: 
    • displays, merchandise presentation, labeling, and signage 
  • Implement and administer the department replenishing process and ensure follow-up with the store management team. For example: 
    • product shortages, surplus, sales opportunities, replacements, pending orders, promotional activities and seasonal changes

  • Use safe work procedures while setting a good example to fellow employees 
  • Carry out work in a manner that will not create a hazard to themselves or others 
  • Work with co-workers and members of the Safety Committee to help create a safe working environment by making safety suggestions and recommendations 

Corporate Office and Distribution Centre 7740 40 Avenue, Red Deer, AB T4P 2H9 Tel: 403.346.8991 

Proud to be 100% Canadian and Employee Owned 

Regional Office and Distribution Centre 1000 Clarke Road, London, ON N5V 3A9 Tel: 519.453.5270  

  • Report any accidents, incidents, near misses, injuries, and/or occupational health concerns to a safety committee member 
  • Follow Peavey Industries LP medical and first aid procedures 
  • Positively communicate and demonstrate the company’s Core Values Supervisory Responsibilities  

This position supervises but does not manage other team members 

Knowledge, Skills, and Abilities Required 

  • Knowledge and ability to carry out store open and close procedures 
  • Ability to provide outstanding customer service and teach those behaviors 
  • Ability to merchandise effectively 
  • Ability to process information/merchandise through computer system 
  • Ability to develop and utilize skills of team members most appropriately 
  • Ability to maintain a fair, consistent set of standards as they apply to team members 
  • Ability to adjust priorities and manage time wisely in a fast-paced environment 
  • Ability to communicate in a clear, concise, understandable manner, and listen attentively to others 
  • Ability to operate all equipment necessary to perform the job 

Qualifications

  • High School diploma or equivalent 
  • More than two years of retail experience 

Working Conditions

Standing for extended periods

Walking long distances to move/handle merchandise, and provide customer service 

Lifting up to 40 lbs. and maintaining fitness level to perform all functions as set forth above

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • RRSP match
  • Stock options
  • Store discount
  • Vision care

Schedule:

  • 8 hour shift

Experience:

  • Customer Support & Client Services Managers: 1 year (preferred)

To apply: https://ca.indeed.com/jobs?q=&l=New+Liskeard%2C+ON&from=searchOnHP&vjk=0482d4e7024eaea2
Or: www.jobsintemiskamingshores.com

Posted on November 23, 2022
Job Category:

Job Expires: 2022-12-23

Contact Information

Employment Options - NL

Peavey Mart 150 Wilson Ave, Temiskaming Shores, ON P0J 1P0, Canada

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